Worthington Auto Repair

Love this place! They have treated us so well for a number of years. My husband and I have gone to them for a variety of routine maintenance and special repairs over the years. They are timely, honest and trustworthy. I won't take my vehicles anywhere else.

I had found Worthington Automotive on Google and was impressed by the number of great reviews so I decided to give them a try. The reviews dont lie. This company is committed to outstanding service at a very reasonable cost. I had just done the rear brakes within the last month but now I had issue with the fronts. Although I had done the rear myself, I simply didn't have time to deal with doing the fronts. They fixed the fronts and let me know that the new rear caliper that I put on was faulty. They took it off and actually took it back to the parts store where I bought it and exchanged it for me under warranty. WOW! They did not have to do this and as someone whom runs a business, I can appreciate a company that goes the extra mile. I wont forget this and they have gained a loyal customer.

I have been coming here for the past 2 years and I have been very impressed by the customer service each time I have visited! I work in the area and drove in one day to discover I had a nail in my tire. They were able to get my car in and patch the tire the same day. Another time, my car started feeling wonky as I was driving in. I stopped by the shop and asked if they could take a look. It turns out that it was just ice, so they knocked it out of the wheel well for me free of charge. Recently, I had my oil changed and was told I needed to buy the screws and fasteners for the plastic covering on the bottom of my car. They were right bc it started falling off on my drive in to work today. Thankfully, I has already bought the parts so they put the fasteners on for me today, again free of charge. I have always received fast and friendly service. I love this place!!

My belt mysteriously went bad in my car on my way to work, I called in and Todd got me in immediately. In addition to fixing the belt, I mentioned a problem a previous mechanic had made out to be a big problem but they checked it out and reassured me there was no reason to proceed with an extensive repair. Mike even offered to give me a ride to work if I didn’t have someone coming to get me. Great guys and happy I found a place to go for future problems!

Whatever sense of dread I usually have with having to take a car in to get serviced is completely gone now that I have gone here. You work with the owners directly and you never get the sense they are trying to bilk you, just do honest work at an honest price. The work I needed done on my vehicle justifiably should have taken a couple days (order the part, wait for it to arrive, do the actual work, etc), but everything aligned and they got it done the next day. I don't think I could recommend this place highly enough.

I spent 12 years trying to find a mechanic that I could trust in the Columbus area. Todd and Mike are extremely professional, reliable, honest, courteous, and provide top quality service at a price that can't be beat! The oil changes on our Escalade are 50% better than Valvoline. Their prices make me laugh at the dealership rates! And if you're looking for for the kind of mechanic you can trust with your priceless classic, Todd is that guy. He revived my 66 Mustang GT and has it purring like it did in 1966!

When you want your vehicle fixed, you want what needs to done and you want to know options. There's great shops, both big and small, to choose from. But corporate character and customer care often get marginalized over time if the ownership isn't truly "bought in" to giving 100% to each and every customer. So I've worked with Todd and the crew twice and both experiences were definitely better than I'd expected. For instance, I recently had my oil and tires changed. Before that, they'd changed my brakes and advised me on a few questions I'd had. So up to this point, you might think, "Ok. just some basic repairs / changes." But you'd be missing the greatest part of Worthington Automotive. Honesty and integrity as individuals and as a team. Having been in sales all my life, Honesty is not a variable that can be negotiated. Hot or cold, off or on, good or bad...you either are or you are not. These guys ARE. So I believe in the following phrase. "Over-communicate, overcompensate". Todd does a fantastic job of telling you the options and explaining what work needs to be done and what can wait. He'll also let you know about potential problems down the line so that you don't sink a bunch of money into a vehicle that will turn out to be a money pit. So I was having two rear tires changed because one, I suspected, had a broken belt. It would shake significantly around 60 mph. So we agreed to replace the back two tires. But shortly after, he called me back to say there was pretty good tread on the other tire and I didn't have to get the second new tire. THIS is what I call "top shelf service". Because if they'd replaced both tires and done the other services as agreed, I would have been fine with it. But because Worthington Automotive has shown me (and I have friends who have taken their vehicles as well who echo my comments here) that they're NOT out to get maximum dollar out of every customer who comes in, I'm a "raving fan" as such. Plus, cost wise, they're very competitively priced. They won't just slap on a couple extras and call them "necessary". You can go a lot of places. But 4.6 out of 5 stars is very very good...and I think that number is low to be honest. 5 out of 5 for me and will be back the next time I need car repairs or maintenance. It's worth the drive and they're very efficient on getting the right repairs done right the first time...right on time.

I took my car to Worthington Auto to have them check out my brakes after being replaced somewhere because my car was pulsating and the brakes were squeaking. Todd called me very shortly after dropping the car off and knew exactly what was going on and gave me an estimate to replace the brake pads and rotors. Todd was extremely authentic and sincere. He gave me a couple tips and items to watch out for in the future. This local business does not have the typical " automotive shop" feel and I felt very taken care of. I will be going to Worthington for all my needs going forward and I will recommended them to everyone!

I have taken my 2013 Ford Edge with 116,000 miles to Worthington Automotive for routine maintenance since my extended warranty ended and been very happy with their service. Recently I was having a brake issue that ended up being my Power Brake Booster and a costly repair. However, they looked closely at the bulletin and found that although Ford didn't do a recall, they had extended the warranty to cover it. When I picked up my car they printed out the bulletin, explained exactly what was happening to the car, told me to have Ford call them if I had any problems and handed me my keys, no charges! When they say free estimates, they mean it. They've also gave very honest advice about the future maintenance I can expect on my vehicle which I appreciated, as I was trying to decide how long to keep it vs. trading it in. They even suggested vehicles to look with the least maintenance issues. This proves to me they care more about the customer than just making a buck. Thank you Worthington Automotive for saving me money!

If you are near Columbus/ Dublin area, this is a great place to go for all your vehicle needs. Mike is extremely helpful and pricing is reasonable compared to other places around the area.