I HATE having to take my vehicles in to have work done. No matter where I’ve gone in the past Ive always been faced with condescending shop workers who try to nickel and dime me, offer unnecessary repairs, etc. Oh boy, not here. I found a Groupon a couple of years ago for a synthetic oil change at Worthington Automotive. I went in and had a wonderful experience. At the end of the appointment, they had printed out a quote for a future maintenance need my van would have. It was the most low pressure, but informative thing I’d ever experienced. They took the time to explain why this particular (expensive) work needed to be done, and said they wanted me to have the quote from them so that if / when I reached out elsewhere for quotes, I’d have an idea of what to expect. This was amazing! I called two other shops for quotes and they were both more expensive than WA. I brought the van back to them for that maintenance and I’ve been a customer ever since. Most recently, the van started making a terrible noise. I dropped it off to them late on a Monday night, utilizing their drop box. By 9:30am the following morning, they’d figured out the issue AND told me that it was a problem with the previous maintenance work. I didn’t even have to ask about a warranty. They let me know it would be covered completely. I’ve always found everyone very honest and informative. Nobody speaks down to me because I am a younger woman. Their prices are fair and their staff is friendly.
Thank you so much Amanda, those high praises are much appreciated. You put some serious time and thought into your experience. You didn't have to do that, so thanks again.
- Worthington Automotive