Worthington Auto Repair

When you want your vehicle fixed, you want what needs to done and you want to know options. There's great shops, both big and small, to choose from. But corporate character and customer care often get marginalized over time if the ownership isn't truly "bought in" to giving 100% to each and every customer. So I've worked with Todd and the crew twice and both experiences were definitely better than I'd expected. For instance, I recently had my oil and tires changed. Before that, they'd changed my brakes and advised me on a few questions I'd had. So up to this point, you might think, "Ok. just some basic repairs / changes." But you'd be missing the greatest part of Worthington Automotive. Honesty and integrity as individuals and as a team. Having been in sales all my life, Honesty is not a variable that can be negotiated. Hot or cold, off or on, good or bad...you either are or you are not. These guys ARE. So I believe in the following phrase. "Over-communicate, overcompensate". Todd does a fantastic job of telling you the options and explaining what work needs to be done and what can wait. He'll also let you know about potential problems down the line so that you don't sink a bunch of money into a vehicle that will turn out to be a money pit. So I was having two rear tires changed because one, I suspected, had a broken belt. It would shake significantly around 60 mph. So we agreed to replace the back two tires. But shortly after, he called me back to say there was pretty good tread on the other tire and I didn't have to get the second new tire. THIS is what I call "top shelf service". Because if they'd replaced both tires and done the other services as agreed, I would have been fine with it. But because Worthington Automotive has shown me (and I have friends who have taken their vehicles as well who echo my comments here) that they're NOT out to get maximum dollar out of every customer who comes in, I'm a "raving fan" as such. Plus, cost wise, they're very competitively priced. They won't just slap on a couple extras and call them "necessary". You can go a lot of places. But 4.6 out of 5 stars is very very good...and I think that number is low to be honest. 5 out of 5 for me and will be back the next time I need car repairs or maintenance. It's worth the drive and they're very efficient on getting the right repairs done right the first time...right on time.

I took my car to Worthington Auto to have them check out my brakes after being replaced somewhere because my car was pulsating and the brakes were squeaking. Todd called me very shortly after dropping the car off and knew exactly what was going on and gave me an estimate to replace the brake pads and rotors. Todd was extremely authentic and sincere. He gave me a couple tips and items to watch out for in the future. This local business does not have the typical " automotive shop" feel and I felt very taken care of. I will be going to Worthington for all my needs going forward and I will recommended them to everyone!

I have taken my 2013 Ford Edge with 116,000 miles to Worthington Automotive for routine maintenance since my extended warranty ended and been very happy with their service. Recently I was having a brake issue that ended up being my Power Brake Booster and a costly repair. However, they looked closely at the bulletin and found that although Ford didn't do a recall, they had extended the warranty to cover it. When I picked up my car they printed out the bulletin, explained exactly what was happening to the car, told me to have Ford call them if I had any problems and handed me my keys, no charges! When they say free estimates, they mean it. They've also gave very honest advice about the future maintenance I can expect on my vehicle which I appreciated, as I was trying to decide how long to keep it vs. trading it in. They even suggested vehicles to look with the least maintenance issues. This proves to me they care more about the customer than just making a buck. Thank you Worthington Automotive for saving me money!

If you are near Columbus/ Dublin area, this is a great place to go for all your vehicle needs. Mike is extremely helpful and pricing is reasonable compared to other places around the area.

Mike, Todd and their team do a fantastic job at caring for their customers. They're incredibly friendly, knowledgeable and price out their repair work at the lowest possible rate. They were not pushy at all when I went in to get my oil changed and brakes looked at two weeks ago. I plan on telling my friends and family about this trustworthy business in the future.

I was looking online to find a reputable mechanic to replace my brakes. I found Worthington Automotive and read through the reviews. I was impressed with what I read, so I went in for a free estimate. The day I took my car in for repairs, I told them I had to be in Cincinnati early in the afternoon so the work needed to be done at a certain time. They had my brakes done in a little over 2 hours! The staff was really nice, professional on the phone and in person, very honest with what needed to be done. My brakes feel great. I definitely think I will be going to them to get future car work done.

Used them today. Friendly, quick, professional service close by me. Clean waiting room, affordable pricing. Highly recommended!

Got me right in and out, estimate was accurate right down to the penny, will absolutely come back here the next time my car needs a repair I can't handle on my own at home.

We broke down on our way home from vacation. They were professional, efficient and reasonably priced. Highly recommend these guys! Huge thank you!!!!

When you want your vehicle fixed, you want what needs to done and you want to know options. There's great shops, both big and small, to choose from. But corporate character and customer care often get marginalized over time if the ownership isn't truly "bought in" to giving 100% to each and every customer. So I've worked with Todd and the crew three times and both experiences were definitely better than I'd expected. For instance, I recently had my oil and tires changed. Before that, they'd changed my brakes and advised me on a few questions I'd had. So up to this point, you might think, "Ok. just some basic repairs / changes." But you'd be missing the greatest part of Worthington Automotive. Honesty and integrity as individuals and as a team. Having been in sales all my life, Honesty is not a variable that can be negotiated. Hot or cold, off or on, good or bad...you either are or you are not. These guys ARE. So I believe in the following phrase. "Over-communicate, overcompensate". Todd does a fantastic job of telling you the options and explaining what work needs to be done and what can wait. He'll also let you know about potential problems down the line so that you don't sink a bunch of money into a vehicle that will turn out to be a money pit. So I was having two rear tires changed because one, I suspected, had a broken belt. It would shake significantly around 60 mph. So we agreed to replace the back two tires. But shortly after, he called me back to say there was pretty good tread on the other tire and I didn't have to get the second new tire. THIS is what I call "top shelf service". Because if they'd replaced both tires and done the other services as agreed, I would have been fine with it. But because Worthington Automotive has shown me (and I have friends who have taken their vehicles as well who echo my comments here) that they're NOT out to get maximum dollar out of every customer who comes in, I'm a "raving fan" as such. Plus, cost wise, they're very competitively priced. They won't just slap on a couple extras and call them "necessary". You can go a lot of places. But 4.6 out of 5 stars is very very good...and I think that number is low to be honest. 5 out of 5 for me and will be back the next time I need car repairs or maintenance. It's worth the drive and they're very efficient on getting the right repairs done right the first time...right on time.