When you want your vehicle fixed, you want what needs to done and you want to know options. There's great shops, both big and small, to choose from. But corporate character and customer care often get marginalized over time if the ownership isn't truly "bought in" to giving 100% to each and every customer. So I've worked with Todd and the crew three times and both experiences were definitely better than I'd expected. For instance, I recently had my oil and tires changed. Before that, they'd changed my brakes and advised me on a few questions I'd had. So up to this point, you might think, "Ok. just some basic repairs / changes." But you'd be missing the greatest part of Worthington Automotive. Honesty and integrity as individuals and as a team. Having been in sales all my life, Honesty is not a variable that can be negotiated. Hot or cold, off or on, good or bad...you either are or you are not. These guys ARE. So I believe in the following phrase. "Over-communicate, overcompensate". Todd does a fantastic job of telling you the options and explaining what work needs to be done and what can wait. He'll also let you know about potential problems down the line so that you don't sink a bunch of money into a vehicle that will turn out to be a money pit. So I was having two rear tires changed because one, I suspected, had a broken belt. It would shake significantly around 60 mph. So we agreed to replace the back two tires. But shortly after, he called me back to say there was pretty good tread on the other tire and I didn't have to get the second new tire. THIS is what I call "top shelf service". Because if they'd replaced both tires and done the other services as agreed, I would have been fine with it. But because Worthington Automotive has shown me (and I have friends who have taken their vehicles as well who echo my comments here) that they're NOT out to get maximum dollar out of every customer who comes in, I'm a "raving fan" as such. Plus, cost wise, they're very competitively priced. They won't just slap on a couple extras and call them "necessary". You can go a lot of places. But 4.6 out of 5 stars is very very good...and I think that number is low to be honest. 5 out of 5 for me and will be back the next time I need car repairs or maintenance. It's worth the drive and they're very efficient on getting the right repairs done right the first time...right on time.
Thank you Whitney.
- Worthington Automotive